Returns & Exchanges

At The Tea House on Los Rios, we take great pride in the quality of our premium teas and fine foods. If your order does not meet your expectations, please contact us within 14 days of receipt for a resolution.

Return Process

• 1.
  Contact Support

  Email our guest services team with your order number and a brief explanation of the issue regarding your tea or gift items.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.

• 3.
  Package Your Item

  Securely pack the unused product in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will issue a refund to your original payment method within 5-7 business days.